Nonverbal Communication and Service Users

Be able to learn the conversation and linguistic process inevitably, wishes and preferences of individuals 1. Find fall break through an individuals communication and language needs, wishes and preferences. 2. Demonstrate communication regularitys that meet an individuals communication needs, wishes and preferences. 3. Show how and when to seek advice to the highest degree communication. It is always important to find out about each individuals particular communication and language needs, wishes and preferences.Effective communication happens when the right method is roled to shine a message, so it can be received and understood. Health and societal plow practitioners need to know about a range of communication methods. They should also be skilled at identifying the communication and language needs, wishes and preferences of the people with whom they work and interact. Health and social care settings are wontd by people from a diverse range of backgrounds who will want t o keep back it in different ways.Finding out about each individuals language needs, wishes and preferences is an important part of my role. I can do this by asking people whether they or their relatives have particular language or communication needs reading reports and notes about assistant users that provide breeding on speech and language issues, learning difficulties, disabilities (e. g. hearing or visual impairment) or physical conditions (e. g. troke, cleft palate) that may affect their ability to give-up the ghost world aware that an individuals culture, ethnicity and nationality may affect their language preferences and needs observing the people who use my setting to see how they use their communication and language skills asking my supervisor/mentor, senior staff and medical specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and support about how best to communicate with adults who hav e special communication needs.Hearing impaired people Make sure that my grimace can be seen all the way,face the light and the soulfulness I am speaking to at all times, speak clearly and lento repeat and rephrase if necessary, minimise background noise,use my nerve centres, facial pronounceions and gestures to communicate, where appropriate, do not be tempted to shout into a persons ear or hearing aid. Visually impaired people Speak in the same way as I would to a sighted person not louder or much slowly place who I am in my greeting as my voice wont necessarily be recognised even if I have met the person before, always introduce separate people who are with me and explain what is going on if a visually impaired adult joins me in a group, let the visually impaired person know when I am about to do something that is likely to affect communication (such as leave the room or move away), end conversations clearly and let the person know that I amleaving do not just walk awa y, ask the person if they need any particular help to sit down or to move about, for example plainly do not assume that this is always necessary or wanted.Health and social care practitioners use cardinal main types of communication as part of their work roles. These are verbal and non-verbal communication. Verbal communication is found on the use of words. Health and social care practitioners need effective verbal skills to ? obtain information from colleagues, service users and others who use the setting ? respond to questions ?contribute to team meetings ?give feedback and report observations about service users ? provide support to service users, relatives and colleagues ? eal with problems and complaints ?write notes and reports Non-verbal communication occurs when a person uses their body, behaviour and appearance to communicate with others. For example, an individuals body language may tell a health or social care practitioner that they are uncomfortable or need to go to the toilet even when they say theyre okay. Non-verbal communicationWhat does it involve? Examples Eye contactLooking another person directly in the eyesShort or broken eye contact can express nervousness, shyness or mistrust.Long unbroken eye contact can express interest, attraction or hostility. Touch Physically touching or holding a personHolding someones hand Placing a hand on a persons arm or lift to reassure them Physical gesturesDeliberate movements of the hands to express meaningThumbs-up gesture to show agreement or pleasure shaking a fist to show anger or aggression Body language Facial expressionMovements of the face that express a persons feelingsSmiling FrowningProximityThe physical besideness between people during interactionsBeing very close may be reassuring and may be seen as accepting the person. It might also make the person feel uncomfortable and threatened. People need less personal space (increased proximity) when they have a close, trusting relationship. To be an effective communicator in my work setting, I need to be able to use methods of communication that meet each individuals needs, wishes and preferences. My goal is always to ensure that the messages I send can be received and understood.Perhaps I will be aware that I am attempt to communicate effectively with somebody. In situations like these, I should seek advice and obtain support. I can do this by ?talking to my supervisor, mentor or line manager about the difficulty ask for their advice about how to deal with the problem ? talking to communication or language support specialists (teachers, psychologists or speech and language therapists) who work at or spend time in my work setting.